Return & Refund Policy

📦 Return & Refund Policy – StepNura™

We want you to love your order, but if something isn’t right, we’re here to help.

⏳ Return Window
You have 30 calendar days from the delivery date to request a return.

âś… Eligibility Conditions
To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • It must be returned in its original packaging.

  • You must provide proof of purchase (e.g., order number or confirmation email).

Used, damaged, or non-original condition items may not be eligible for a refund.

đźš« Non-Returnable Items

  • Gift cards

  • Any item returned after 30 days from delivery

đź“© How to Start a Return
To start a return, please email us at:
📧 stepnura@gmail.com

Include the following in your message:

  • Subject: Return Request – [Your Order Number]

  • A short explanation of the reason for the return

  • Photo(s) if the item arrived damaged or defective

⚠️ Please do not send your item back without contacting us first. Unauthorized returns may not be accepted.

đź’° Refunds
Once we receive and inspect your return, we will notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to our error.

đźšš Return Shipping Costs
The customer is responsible for return shipping costs, unless the item arrived damaged or incorrect.

📦 Exchanges
We do not offer direct exchanges. If you need a different product, please return the item and place a new order.

If you have any questions, feel free to contact us.
We’re always here to help 💌