🚚 Shipping Policy – StepNura™

At StepNura™, we work to get your order to you as quickly and safely as possible.

📦 Processing Time

All orders require 1–3 business days for preparation before shipment.
During this time we confirm your payment, prepare your items, and hand them to the carrier.

✈️ Shipping Time

Once dispatched, estimated delivery is 3–7 business days in most countries.
Timelines may vary slightly by destination, carrier, and external factors (weather, customs, holidays, etc.).

🌍 Coverage

We ship internationally to most countries. If we’re unable to ship to your address for any reason, our team will contact you right away with a solution.

📬 Order Tracking

Every order includes a tracking number. You’ll receive it via email as soon as your package ships, and you can track it on the carrier’s website.

⚠️ Important Note

Delivery times are estimates. We aren’t responsible for delays caused by external events (customs, natural disasters, carrier disruptions, etc.).
Please double-check that your shipping address is complete and accurate to avoid delays or returns.

If you have any questions about your shipment, contact us at: contact@stepnura.com

APT CORR 297 Talavera de la Reina, Toledo 45600, Spain